With fast changes in how technology works, many times there is change happening in companies. Now that information technology is part of the picture, the ways that companies communicate with their customers has definitely changed, and we’re not really sure how things will continue to change in the future with new developments. Now that there are iPhones and iPads and all kinds of changes in communication platforms, customers literally have the world in their hands. This has its good side, that’s for sure. For both companies and consumers, there’s a lot of good in the changes that have taken place.
Connection
As you’ll find out in The Tool Report, customers feel that they are more connected than ever before. According to studies, more customers feel that they rely on this sort of connection, even if it means that their everyday lives are kind of dull in comparison. According to the same studies (their conclusions), it is important for these companies to make use of information technology to help their customers out. So, as you can see, this connection can be used for good. It means that it’s much easier to be in touch than it used to be.
Expectations
Consumers don’t have the same expectations they had even ten years ago. Suddenly, the expectations of good customer service are even higher than they used to be, for consumers can change their platform and go with a competitor if the service doesn’t meet their needs right away. There is also the advent of social media, where you can rate products and services. This creates the need to keep customer service at its absolute best so that disappointed customers will not share experiences online. This helps to keep companies accountable, and always on their toes!
Communication
There are a lot of new ways to communicate these days! If you still use email and phone calls, then you might be one of the dinosaurs on the block. Now, we have social media and chat platforms that make it easy for customers to communicate with companies, and also with each other. In a matter of minutes, you can keep up with your favorite company on Facebook or Twitter. This is definitely a different way of interacting, but companies who are concerned about doing well in this new world need to keep up! If you get plugged in with your company, you’ll be pleased with the results.
So, as you can see, there are a wide variety of new changes in technology and ways that consumers and customers can get in touch with companies who might offer them services or goods. It’s clearly not a world anymore where people use email and phone calls like they used to! So, if you are a company owner, consider getting on board with social media, if you aren’t already…. And for the consumers out there, remember that it’s your world! You have a lot of leverage to get what you want in today’s media world. Be sure to use this leverage to make a difference in the lives of others, too! Good luck.
